Palautuskäytäntö

Return & Refund Policy

30-Day Return Policy You have 30 days after receiving your item to request a return. For EU customers, see the EU Right of Withdrawal section below.

To be eligible for a return, your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@nokax.com

Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can make it right.

Exceptions / Non-Returnable Items Certain items cannot be returned, including perishable goods, custom or personalised products, personal care goods, hazardous materials, flammable liquids, or gases. We also cannot accept returns on sale items or gift cards. Please get in touch if you have questions about your specific item.

Exchanges The fastest way to get what you want is to return the item you have, and once accepted, make a separate purchase for the new item.

EU Right of Withdrawal If your order is being delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving the last item, for any reason and without providing justification. This window extends over weekends and public holidays. You can cancel your order until it has been fulfilled, and initiate a return directly from your order confirmation page.

To exercise this right, contact us at support@nokax.com or initiate the return from your order page. Your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging. Proof of purchase is required.

Refunds Once we've received and inspected your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund.

If more than 15 business days have passed since your refund was approved, contact us at support@nokax.com.