Frequently Asked Questions (FAQ)
How can I contact Nokax?
You can contact us by email at support@nokax.com. Our customer support team will be happy to assist you.
Do you ship worldwide?
Yes, we ship worldwide.
Where do you ship from?
We ship all orders from our warehouse in Hong Kong.
Can I change or cancel my order?
We aim to process orders as quickly as possible. If you wish to make changes or cancel your order, please contact us within 12 hours of placing it. Requests made after this period cannot be guaranteed. Once your order has been delivered, you may return it in accordance with our return policy for a full refund, if eligible.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as PayPal.
When will my order be processed?
Orders are processed Monday through Friday. Please allow 1–3 business days for order processing. Orders are shipped on the next business day after processing. Processing times may be slightly longer during holidays and peak sales periods. Please note that we do not process or ship orders on weekends.
How long does shipping take?
Due to high demand, delivery may take approximately 2–4 weeks.
What if I don't receive my order?
If your order has not arrived within 30 days of shipment, you are eligible for a full refund.
Will I be charged customs duties or taxes?
The prices displayed on our website are shown in EUR and may not include customs duties or import taxes. Depending on your country's regulations, your order may be subject to customs duties, import taxes, or other fees once it reaches its destination. These charges are determined by your local customs authority and are the customer's responsibility. Nokax is not responsible for delays caused by customs clearance. For more information, please contact your local customs office.
How do I return an item?
To initiate a return, please contact us at support@nokax.com.
What if I receive a defective, incorrect, or damaged item?
If you receive an incorrect, missing, or damaged item, please contact us as soon as possible at support@nokax.com. Include your order number, photos of the item(s), and any relevant details. We will work quickly to resolve the issue.
When will I receive my refund?
Refunds are issued to the original payment method. If you paid by credit or debit card, refunds are typically processed within 7–10 business days after we receive your returned item or approve your cancellation request. The time it takes for the refund to appear in your account depends on your bank or card issuer. If you have not received your refund after this period, please contact your bank or credit card provider, as processing times may vary.